Legal
Trust Center
Last updated 9 August 2026
Where we stand
Ainaa is a stylist you talk to, which means it works best when it knows something about you. That is a reasonable thing to be careful about. This page is what we would want to read before typing our own name into a new service.
The short version: you can use Ainaa without an account, we ask for the least we can, we do not sell anything about you, and you can delete it all yourself.
You do not have to sign in
The whole styling experience works as a guest. No name, no email, no phone number. Signing in exists so your taste, your saved looks and your bag survive to your next visit, not as a gate in front of the product.
If you never sign in, we never learn who you are.
What we do not do
- We are often asked
- Sell your personal data
- Where we stand
- We do not, to anyone, for any price
- We are often asked
- Share it for advertising
- Where we stand
- We do not, and we run no ad network
- We are often asked
- Record your screen when signed out
- Where we stand
- We do not. Session replay runs only for signed-in users
- We are often asked
- Capture what you type
- Where we stand
- Typed text is masked in session replay, including for signed-in users
- We are often asked
- Take your payment
- Where we stand
- We never do. You pay the brand, on the brand's own site, so we are never in the payment flow and never see a card
- We are often asked
- Publish your uploaded photos
- Where we stand
- They are used to answer your request and are not made publicly reachable
| We are often asked | Where we stand |
|---|---|
| Sell your personal data | We do not, to anyone, for any price |
| Share it for advertising | We do not, and we run no ad network |
| Record your screen when signed out | We do not. Session replay runs only for signed-in users |
| Capture what you type | Typed text is masked in session replay, including for signed-in users |
| Take your payment | We never do. You pay the brand, on the brand's own site, so we are never in the payment flow and never see a card |
| Publish your uploaded photos | They are used to answer your request and are not made publicly reachable |
How your data is handled
In transit. Everything between your device and Ainaa is encrypted.
At rest. Your account, your conversations and your taste profile live in our own systems, not in a shared consumer service.
Access. Production data is reachable only by the people who need it to run and support the service.
Minimisation. We ask for the least we can and keep it for no longer than it is useful. Conversations are removed automatically once the stylist no longer needs them. This is deliberate: data that no longer exists cannot be lost.
Who else is involved
Running a stylist means using specialist providers: model providers to generate the styling, infrastructure providers to host it, analytics to understand what is working, and speech providers when you turn voice on. No payment processor, because we take no payments.
Each receives only what it needs for its own task, and none of them is permitted to use your information for their own purposes. The Privacy Policy sets out the categories and what each one handles.
Your controls
- You want to
- Use Ainaa anonymously
- How
- Just start. No account is required
- You want to
- See or correct your details
- How
- Account menu → profile
- You want to
- Change what the stylist learns
- How
- Like, hide, or ask for less of something, right in the conversation
- You want to
- Turn voice off
- How
- The voice toggle in the header. It is off by default
- You want to
- Delete everything
- How
- Account menu → delete account
| You want to | How |
|---|---|
| Use Ainaa anonymously | Just start. No account is required |
| See or correct your details | Account menu → profile |
| Change what the stylist learns | Like, hide, or ask for less of something, right in the conversation |
| Turn voice off | The voice toggle in the header. It is off by default |
| Delete everything | Account menu → delete account |
Deleting your account removes your profile, taste signals, conversations, saved looks and bag. Anything you actually bought lives with the brand you bought it from, not with us, so any record of it sits with them, and they are who to ask about it.
What we do not claim
We are a young company and we would rather be straight with you than impressive. So, plainly: Ainaa holds no security certifications today. We have not completed an external audit or a third-party penetration test. We do not publish an uptime figure.
When any of that changes, it will appear on this page with the date and what it covered. Until then we would rather show you an honest short list than a badge that means nothing.
Reporting a security problem
If you believe you have found a vulnerability, write to security@ainaa.ai and tell us what you found and how to reproduce it. We will acknowledge you, keep you posted while we fix it, and we will not pursue anyone who reports a problem in good faith and does not access or alter other people's data while doing so.
For anything else about your data, write to privacy@ainaa.ai. See also our Privacy Policy and Terms.